My Analysis of iPage

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iPage hosting is best for small business owners and bloggers who want an affordable, feature-rich service to launch their websites quickly and easily.

Founded in 1998, iPage is located in Burlington, MA and hosts over 1.5 million websites. Over 1,000 new customers join every day.

Price Value

iPage offers one web hosting plan called the “Essential Plan.” The core of their business is to focus on making things easy to use without limiting features.

iPage Plans

Go to iPage Hosting

iPage also offers some extra services you can add during checkout. Some of them are checked automatically. As you know from watching my video tutorials, the only choice I use is the automated site backup.

Ipage’s extras include:

  • Domain Privacy Package – $8.99/year
  • Identity theft protection and data security package – $12.95/year
  • iPage jumpstart package – $12.95/year
  • iPage Directory listing – $12/year
  • Daily Automatic Site Backup -$12.95/year
  • Customer connection package – $19.95/year

Money Back Guarantee

If you are dissatisfied in any way with iPage hosting, you can activate the iPage “Anytime Money Back Guarantee.” This ensures you get a full refund for the remainder of your iPage contract.

If you registered your domain directly with iPage, you’ll be charged a one time fee of $15 upon cancellation. This fee ensures that you’ll be able to transfer your domain name to any other web hosting service provider. There are no additional fees.

Is iPage Easy To Use?

Watch the short video below as I set up iPageTrainingDemo.com from my account.

Customer Support

IPage offers 24/7 US-based customer support via phone and online chat. Every time I’ve called, someone friendly answered within 1 minute. They claim an average hold time of 2 minutes. My experience so far with iPage on the phone is great.

Their online chat support is obviously outsourced, but still helped me out. My average wait time in chat is 3 minutes. At first, I was skeptical because I heard that chat support reps usually only submit tickets for you. But I wanted help with my MySQL database for a web app i’m building, and they fixed it for me in chat. I was shocked yet impressed.

Besides calling and chatting, I also emailed iPage support.

Go to iPage Hosting

iPage Summary

Good:

  • Very affordable pricing without sacrificing features.
  • 1-Click Website Setup and Easy to use drag-and-drop website builder
  • Proactive customer service
  • Google webmaster tools integration
  • Free $50 Google Adwords credit and $50 Facebook Ads credit comes with hosting package.

Negative:

  • Programmers and developers may want to look elsewhere, as SSH/shell access is unavailable.
  • Most of the add-on/upgrade services are only useful for complete newbies.
  • The wait time for chat support is too long in my opinion. I prefer their phone support.

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